Honesty time, they've thrown the company in the toilet. It used to be great, fast responses, knowledgeable people, friendly staff.Then around April time, they changed from specialist sections (Microsoft calls went to a Microsoft trained specialist, Security calls went to Cyber Security trained staff) to 'Generalist Staff'.This meant that everyone in all of support had to take whatever call or ticket came their way. Zero training, Zero partners, vendors or end customers being advised of the change.The phones wern't updated, so anyone calling in still expected to reach the specialist that they'd selected on the Automated system. and to top it off.... Staff were expressly told that they were NOT allowed to tell anyone that it was now generalist support or that they didn't know how to help them.Add into this that upper management are ALSO trying to force staff to train their horrificly bad AI and that multiple members of HR were reportedly replaced by a different AI and it all went terrible extremely fast.Its well known that they want to go public and were aiming for the 'fastest support response time' in the US but they broke the whole damn company and support at the time time.Stay well away unless you want to sink a ton of money into a wasted venture. This company was great once, now its worse than a laughing stock. Even the worst of their competitors would be better than Pax8 now.On their phone system:Sales - few staff, never answer the phone, don't even trySupport - you'll get someone who doesn't know your product and can't help. expect replies to take upto 3 weeksBilling - goes to the Support Team (there is no billing team now)Finance - Goes to the support team
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Pax8 is modernising how partners buy, sell, and manage cloud.
As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology.
