When I initially received correspondce from AAJB Law I went to their website and filled in the contact form to inform them that I am currently in an IVA. I received the generic automated response that they had received my correspondence, however that was all.I was expecting a form of reply from them indicating that they are aware I am in an IVA and hopefully a dialogue could have been opened, however I received nothing from them to this effect. I was continuing to receive threatening correspondence from them even though I had informed them I was in an IVA, so I reached out to them again on 17th November 2025 to inform them of the harrasment I have been receiving and the fact that they had not acknowledged the information I had provided of my financial situation.I also informed them of my new address, I received this response, so I thought that would be the end of the matter:Dear Mr Jeremy Toon,Thank you for reaching out to us. I apologize for any distress caused by our recent communications. I understand that you have informed us of your IVA with PayPlan and have provided the necessary documentation. Please rest assured that your account has been requested for closure, and all communication regarding this account should cease shortly.To ensure we have the most up-to-date information, I have updated your address to (new address). If you need to make any further updates or wish to view your account details, please visit our CRS Customer Portal at... using your CRS Account Reference NPROQUID4563.For any additional assistance, feel free to call us at 01422 324510 or contact us via WhatsApp on 07418609858.Best regards,Credit Resource Solutions (CRS)(I am assuming CRS is in association with AAJB Law, as it was the AAJB Law website I filled the contact form on)Unfortunately it isn't the end of the matter, as today (29th November 2025) I received an email with a Letter Before Claim attached to it, and you guessed it with my old address on it even though I had informed them of my change of address 12 days prior.So AJJB LAW as I have informed you of my change of address you have breached FCA Rules:[Under Financial Conduct Authority (FCA) rules, collection activity must be paused while a dispute or an address error is under investigation].I also wish to query why the Reference Number on the Letter Before Claim is now this: NEAGQUID3747 and not the original Reference, as that seems rather strange as well.I find the way you have dealt with my case (and I am sure I am not alone) in a truly unsatisfactory and unprofessional manner. I have endeavoured to correspond with you and inform you of my current status, however you have catastrophically failed to liaise with me in a fitting manner and have caused me further stress due to your ridiculous treatment of me.RegardsJeremy Toon
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