Absolutely atrocious customer service at every level of this organization. After years of using them for everything from payroll to CC processing, we decided to make a switch in the last year due to way more affordable options like Gusto. First our payroll lady blamed us canceling on me saying I should have given her a chance to match Gusto's rates...which I did via email, and like normal, no response to my email. The 401K offboarding has been a nightmare. Paychex 401K staff will hardly respond to an email, and when they do, they provide half the requested info, or completely wrong info...then go silent. If you own a business, there are much better alternatives, trust me.
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