If I could give them 0 stars, I would. Nothing works right. I have to keep a spreadsheet to check the calculations, and Paychex never matches my spreadsheet. The customer service sucks. I currently have a tax issue that I wanted resolved before quarter end but no, they are waiting for the quarterly reports. Why amend a filing when you can fix it and have it done before the fact.
We were going to move our 401k but after all our bad experiences, I put the breaks on it. Well they moved forward and opened the 401k anyway. Causing all sorts of issues and confusion. And getting that resolved has been nothing but a nightmare.
I've expressed my concerns and no one cares. Seriously, the worst company I have ever had the displeasure of working with. I don't know how they could be worse if they were trying. 100% do not recommend Paychex.
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