My experience with Payfast has been extremely disappointing and frustrating. The level of professionalism and communication I encountered was far below what I expected from a financial services platform.Throughout the process, I fully cooperated with every request made by their fraud department. They asked for documentation from my payer, which was promptly provided. After that, they requested additional documents from me, and I submitted everything required without delay. Despite complying with all their instructions, I was later informed that I would not receive my funds — without any clear explanation.What made the situation worse was the way communication was handled. Calls with reception are recorded, but interactions with the fraud department appear not to be recorded. During my calls with representatives (including individuals identified as Caiphus and Hilton), I experienced what I perceived as unprofessional conduct, including abrupt call disconnections without explanation. At times, the tone of communication felt inappropriate and dismissive rather than supportive or solution-oriented.As a customer dealing with financial matters, transparency, accountability, and respectful communication are essential. Unfortunately, my experience with Payfast did not reflect those standards. The lack of clear explanations and the handling of my case have left me feeling frustrated and unsupported.I hope Payfast takes customer service, transparency, and internal accountability more seriously moving forward, as trust is critical in the money transfer industry…
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