We were really impressed by Payfit when we were initially sold the product.Since then the initial help to set up the product was slow so we had to delay on on-boarding by a month. The onboarding was done incorrectly so the first PAYE FPS submission done by payfit was not only late but incorrect and significantly more than it should have been. We have incurred late fines and interest charges from HMRC and are still waiting on payfit to resolve this issue.Other advice given on a Salary Sacrifice EV scheme was given incorrectly and we have been made aware now that this is something they are unable to support.We have had other issues along the way regarding employee access which has taken over two months to resolve.I would steer clear until they get the support side of the business sorted and we are already looking to move provider after 4 months.
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