Dear Maya Customer Service,I am writing to provide feedback regarding my recent call to your support team on November 14, 2024, concerning my case number 22476485. Unfortunately, my experience was far from satisfactory.I called seeking urgent assistance with updating my phone number on my Maya account, as I am unable to access the funds in my account due to my old phone number being registered. This issue is especially urgent as my youngest brother is in the emergency room, and I need to access the money to handle the situation.During the call, I repeatedly requested to speak with a supervisor to escalate the matter, but my request was denied each time. Ultimately, the representative hung up on me without resolving my issue.This is extremely disappointing, given the urgency of my situation. I felt that my concerns were not taken seriously, and I was left without any support or solutions. As a long-time user of Maya, I expected better service and a more empathetic approach, especially when dealing with urgent matters like mine.I hope you can address this issue promptly and provide the assistance I need to regain access to my account. I would appreciate it if someone from your team could follow up with me to ensure this situation is resolved.Thank you for your attention to this matter.
Claim your business profile now and gain access to all features and respond to customer reviews.
PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.