Maya's hired representative are very immature and unprofessional. They are slackers. I have experienced waiting for a chat to connect only for the agent to close the chat without any response. I assume that they have access to read chat before connecting. They only use scripted spiels. They don't actually read your concern. Trying to connect with them feels like they are talking down on you. Treating you like you're stupid. Reaching out to customer service most of the time is not to get guidance from links or articles that the customers already read online. We need actual help. A fix for a system error, a courtesy for a loyal customer and so on. A human with access on Maya's system. ALSO called an "employee" or a "representative". Where they try to see if they can comply making a change to help the customer. Hence they call the position "C-U-S-T-O-M-E-R S-E-R-V-I-C-E" However, representatives here do absolutely nothing. It's pointless to reach out because you get no human interaction from them. They have removed emailing them and creating a ticket to promote "connecting" with a representative. But most definitely pushing you to do the Self-service help which is reading articles and FAQ's. That just makes chatting with a rep absolutely meaningless. Also, they probably cheat out on their metric (if they have one). Like, they wait for 30 mins or so before connecting. Making sure you are gone. Then paste paste paste. Not even a minute yet. "Are you there?" Paste closing spiel. Close chat. Conversation has closed. Utterly disappointing. They get paid for that bs? Before assuming I don't know what I'm talking about. Well, I had worked for telco. Not locally. Inside terms would be it's a "toxic account". Irregardless of what happens, we stay disciplined and professional though. Accidentally dropping a call is an offense. What more if it was on purpose? Like how this maya chat rep dropped the chat. Honestly, their competitor is actually nicer and way more lenient towards it's customers.There are also ups and downs. However, you can get to speak with a person and come to an agreement. Compared to Maya's there's nothing we can do spiels and paste link approach.
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.