Company only fixed their mistake and doesn't even own up to their mistake. Saw a promo that was still ongoing, and I emailed them regarding a voucher. I didn't hear back from them, so I chatted with their support team instead. They said that my concern has been resolved and I will not receive a voucher because the promo is already over even though I had a screenshot that it was still ongoing. When I looked at the promo again, they changed the status that it ended. How is them fixing the problem on their end resolving my concern when they should have given me a voucher as fast as they fixed it on their end. How can I trust them with my money if the solution only benefits them? To this day it is still under investigation which baffles me because there is nothing to investigate on my end. I gave them evidence that it is still ongoing and a screenshot that I followed the mechanics. It has been more than 20 days, I email Maya on April 1, 2023. When I got fed up with the agent, I asked for a supervisor which was a mistake because she dropped the chat on me. To think the agent handled my concern better than the supervisor. Does he/she even deserve his/her position?
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.