Maya double charged my PLDT payment. They sent one OTP and charged me twice. They ask me to go to PLDT and the charge-back process may take 4 to 8 weeks. Called Maya again and was told that this will take up to 45 days. Clearly this is a mistake on their system and I was told that they need to follow their policy. Also, when I first call I was cold transfered to another agent. How can we be so sure that your customers privacy was respected as there is no notes from that interaction? I called twice before the 3rd and there is no details? Maya does not respect its customer's privacy and right to escalate as the agent denied a request to talk to a supervisor. This is such an appalling and horrendous customer service experience and I will not us their service again to pay bills.
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.