This is basically the email I sent and it describes the issue:Hello Maya,I called your hotline earlier and I was told to send these screenshots here. Ref no. of the call is 14214562. Please check details about that call if you can.Yesterday I had 1645 PHP left on my wallet balance and 1,548.49 PHP was magically added to my account, and it did NOT have any record on the transaction and I received no text notification about it. I found it weird so I tried sending 3193.49 PHP (my total balance at the time) to a friend and when it was sent successfully, I sent it back to my account. I was expecting Maya to retrieve the money because it could be some system error or something.I made some transactions with the app today and I made sure that there will be enough balance in case Maya retrieved the 1548.49 PHP. Earlier this night, I still had 2008.49 PHP, more than enough in case Maya retrieved the money. But when I checked my balance, my balance was -101.31. AGAIN, NO TRANSACTION OF THE AMOUNT LOST. Maya took more money and now I lost around 400-500 PHP. When I was speaking to an agent earlier she told me it was some previous payment that just reflected but first of all, WE ARE SURE that our balance gets deducted when we buy something online and the total deducted DOES NOT ADD UP. PLEASE PLEASE PLEASE DO SOME MATH. This is scary and this discourages us to continue using Maya. What if we lost bigger money? I had some amount in my Maya savings and what happened made me transfer everything to a different bank. I hope this gets resolved. Again, please do some MATH if you're just gonna insist that this is from a previous payment. Please refer to the attached screenshots. Hoping for a speedy reply
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.