I happen to check my paymaya since i dont quite use it except for mobile loading or sending money for someone that dont have bank accounts or any other means of receiving the money. So since i dont use it that much i dont remember the password and got locked my account. So i click the forgot password to reset it. Then i received an email requesting the infos about me which ive provided. Then the next day an email came asking for more infos, theyre asking a selfie of me holding my valid gov id and proof if funds. At first i was ok its normal but it get into my nerves when it asked to give the reason why i opened a paymaya account, why i changed my number from my old one which that was a freaking long time ago and really they need to brought it up very irrelevant to my case, then it asked the purpose of the money i sent to tye person and whats my relationship to that person and as i said i rarely used it so i dont recall the person at all and the last its asked me to LIST ALL MY SOURCES OF FUNDS. Like W T F ! Theyre not even a bank to asked me those and who the hell are they asking me those stuffs. I would totally understand if im opening an account wherein im not and what iritates me at all i just need to reset my password so why the hell theyre asking me those stuff. Paymaya and bdo should come together and closed there business. They make it hard for people to use their service. Very poor customer service and rude. This app is not good for people whose mind is not intact in remembering their passwords well youll eventually loose your money if you have as you might never recover them for this foolish act. You cant even reach them from phone and the email is the worst to communicate. Good thing i dont have money with them and if i do not that much. DONT EVER ENTRUST THEM YOUR FINANCE EVER. THEYRE FOOLS!
Claim your business profile now and gain access to all features and respond to customer reviews.
PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.