You are charged a decline fee of -$1.00. Unfortunately I had my card attached to an old account I had thought I had closed down. It ended up being somewhere around -$28 after all is said and done. My mistake. I would have left it at that. However, I checked one morning to see that they had credited the amount back and I was at a $0 balance according to the website. I went in and donated plasma to get some well needed money for my kids' Christmas. When they put the funds in, they reversed the reversal, so I got less than half of what was owed. I called their customer service and they refused to reverse the funds even though their website advertised I was at a $0 balance. They would only let me escalate to a supervisor. When I asked for a manager, they said there was none and would refuse to give me the name or email of anyone above them. It is corrupt for one to take money away from people already struggling for a declined card. It is even more corrupt to advertise a $0 balance, then pull a reverse after they spent three hours donating their plasma. And the refusal to help is appalling. This is a greedy business that does not care for people, even on Christmas.
Claim your business profile now and gain access to all features and respond to customer reviews.
