My partner had the combo stairs carpet and laminated and the landing done on the 13th march at first sight we where very impressed until we noticed the mistakes badly cut laminate and they tried to hide the faults by putting beading round which was the wrong colour beading I must add, we contact the company to get the faults rectified they where so appoligective but 5 weeks on and where still waiting for them to come out, left my partner so upset and annoyed, but thats not where it end's, we also had a sofa from the same company there was 22 faults to the sofa filling coming out of the cushions material stained under the cushions, sofa didnt mach up bent frame work stitching coming apart, feet facing the wrong way, metal poking out of the back of the sofa, and the list goes on, so we once again contacted the company so appoligective again promised us a replacement sofa, three weeks later it arrived we where told it was going to be a straight forward swap from the pay smart company, and that the sofa would be double checked before it was delivered the manifacture promised, what a shock when it turned up, it wasnt even out of the packaging before we noticed the very badly workmanship yet again this time there was even more faults. Has left my partner so disappointed and very upset no appoligy can even make up for the whole experience, we.took so many photos of proof of faults from the flooring to the sofas it took up three pages of my phone, would highly recommend no one uses this company yes the company have been brilliant with the appoligies but at this point they are empty words. Ive had to sit and watch my partner in tears because of this experiance, and even now sunday morning we have been let down yet again by the flooring persone coming out at half past to fix the faults and he hasnt even turned up. Absoultly disgusting customer service we will never use this company ever again and if I had the choice they could come and remove all of.the laminate flooring and we would go to a more reputable company, so angry and annoyed doesn't even explaine what this experience has left us with...........
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We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
