Another company I would give half a star to if I could. At one point, way back in the beginning of time, they may have been okay to deal with, but now? no it is terrible. I have had several calls now where it takes them nearly half an hour to answer their phone. Once, it took an hour. This is for a business account as well. The PBT One website is a joke; it is clunky and not user-friendly. They advertise that they offer an overnight service between Nelson-Blenheim, but I was told by one of their call centre staff that they don't actually do that anymore. Blenheim to Christchurch is four days at the earliest. I am in the process of changing to another company. The only good thing about PBT is the companies they sub-contract thier jobs too as they provide great customer service and their truck drivers are great as well.
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