I am very disappointed with my experience.On March 23, 2026, I placed an order (nº 6002026984546) through PcComponentes Portugal, which included a promotional bundle with a digital code for Resident Evil Requiem.More than 3 days have passed since the purchase, and I still have not received the code. It is neither available via email nor in my customer account under digital products.I contacted customer support, but the only response I received was that the case is “under review”, with no clear explanation or estimated resolution time.This is a simple digital code that should normally be delivered immediately, so this delay is completely unjustified.This situation represents a failure to fulfill the conditions of the promotional campaign associated with the purchase.I expect a prompt resolution and the immediate delivery of the missing code.--------------Update:The issue has now been resolved and the code was finally delivered.However, this only happened after multiple contacts and the need to escalate the situation through several channels, which is disappointing.Considering this was a simple digital code included in a promotional bundle, the delay and complexity involved were unnecessary.
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