My poor wife tried to fix a flight and unfortunately had a very bad interaction with this company without even realizing they weren’t part of Delta’s team. PCM travel then completely misrepresented Delta policy and charged $758 dollars to “cancel and rebook” with “fare difference” when really it turns out they just notified Delta about our flight. Took Delta all of 2 seconds and was FREE. We feel so taken advantage of by PCM travel. Tried to call their team for help about this situation the other day and just got yelled at.
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