I purchased a flight for my daughter online and I have been harassed a few times with phone calls telling me that I have to pay more, first call was for my carry on because it was not free, when it clearly stated that it came free with my AA ticket. And I was told through my translator that they can give me a deal ($31)for my carry on that will be $35 if paid at the airport, and I told them no thank you because that is not a deal. That call took about 30 minutes due to the language barrier! I was then told that I needed to confirm an email that they sent me stating that I am refusing the offer, and I do not want the paid bag. They insisted that I need to confirm the email they sent me about the bag! “I thought that was weird since I already purchased my ticket!” But I didn’t think anything of it, except how exhausted I was after that long phone call trying to convince me to confirm that email, but also very relieved I was when it was all over as well!A day passed and then they called again and this time the conversation got real heated because the wanted me to confirm “the” email they sent me the day before about the price of my ticket that was no longer what I purchased online but now $140 more, and I was so very shocked and said my ticket was not that price when I purchased it! They said that they wanted confirmation to authorize that additional charge, and I told them absolutely not, I will not pay anything more and they then told me that the email they sent me two days before was to confirm the additional charges to my plane ticket and I told them that I didn’t authorize that and I was not aware of any of that! I told them that is fraud what they are doing, and I thought there was not any email at the time stating changes in my ticket and that I was misled and scammed etc… The thing is why would someone call you the moment you press submit your payment and go out of their way to charge extra for a “free carry-on” and then when that didn’t work and they most likely were not able to charge my card, they then decided they were going to try again to squeeze more money out of me and try to convince me that what I thought was the price of my online ticket was not the real price and I need to authorize the difference of the ticket because I already confirmed by email and they have the proof, and I told them that I never agreed to anything of such and I also have the proof of my purchase in my my email and screenshots, and we kept going back and forth with one another about the matter!
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