Residents feel neglected as it seems like machines are handling everything rather than real people. My repair appointment was set for the 5th, but on the 3rd, I received a call for an unexpected visit. When they claimed they couldn't access my home, it was frustrating. Communication has been poor, and the stress is overwhelming, especially for those of us with health issues. There needs to be serious attention to complaints, particularly for vulnerable tenants.
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At Peabody, we look after 108,000 homes, with 220,000 residents across London and the Home Counties. We also provide care and support services for more than 26,000 customers.
Our mission is to provide quality homes and help build communities and neighbourhoods. We’re focused on getting the basic right - keeping homes safe, comfortable and well-maintained. But we also want our residents to feel our support when they need it most.
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