Making me very worried. I had a customer contact me, saying their money was charged for a product, but they never got a confirmation email. I don’t see their name or email in my orders so I contacted Peecho support and still haven’t heard back 4 days later. I would understand a day to reply, but 4 days went zero response and multiple emails sent is really worrying and affecting how this customer sees my business. They also told me all pre—orders would process with my updated file, but when I check the details of each order, they’re processed with an old file. I contacted them about this and still haven’t heard back. I’ve contacted Peecho via email, and WISH they had a phone number to contact someone, but they don’t. If feels like they purposely don’t want to help their customers and now I’m worried for my business.
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Peecho is a free service that helps creatives, self-publishers, photographers and app developers to fund and distribute creative work, by allowing them to sell their publications printed on demand.
