My order was placed on November 30th 2025, a custom coloring book meant as a Christmas gift.
December 9th I received an email saying it shipped.
December 22nd I emailed them asking where my order was, and was told I’d have to wait until January 7th for them to declare it “lost in transit.”
January 7th I emailed them again, they responded 3 days later saying it was lost and will be reprinted and reshipped.
January 27th I emailed them again, having not even received a shipping email this time. Two days later they responded saying “we’ll look into it.”
February 5th they got back to me saying they were still “looking into it.” I responded the same day asking why it was taking so long. They responded saying it needed to be an “even” 120 pages, from the original 116 pages, and asked me to revise it. I told them I’d rather not go through the process again. (It was a pain to find pictures, then convert them to coloring book style and resize them to match the rest of the pictures.) they responded the following day saying they would look into it again.
February 9th they told me it had to be 120 pages, and despite the printer already making it once and shipping it, they were rejecting to do it again. I emailed them back saying to just leave the last 4 pages blank, I didn’t care I just wanted the product I paid for.
February 10th they got back to me saying they would ask if it was “possible.”
Today (February 13th) I asked why it was taking so long to see if it was “possible” to add blank pages. I told them if I didn’t get a response within 24 hours I’d be back charging the purchase. A few hours later they responded saying the order was canceled and my money refunded.
From my experience, I’d advise against using them.
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