Absolutely useless. The Travelex agent at Changi was so disinterested that she ignored that I had purchased 2 physical $15 sims in my prepaid package, insisting that there was one physical sim and one esim. Frustrated, I left Changi for my accommodation. It was Christmas after all. I had to take the time to go to Singtel at Bugis, where I waited 30 minutes before seeing an agent, who did not speak to me at all, but I got issued with the 2nd physical sim; but my passport was not registered by the agent there. All attempts to self-register failed, despite success with the frustrating process of photographing passport and face! So, I ended up with 1 phone that works and one that does not. Singtel Customer Service was unable to help, and local Singtel shops are unable to help. There comes a point at which you want to get on with you holiday, doesn’t there? Yes, and I’ve reached that. Singtel/Pelago - never again!
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