Words cannot describe the incompetence. I booked via Airport taxi transfers and was assigned to Peliccan Cars. Initially it all seemed fine, they promptly confirmed my booking via WhatsApp. However, on the day of travel, my pickup time passed, and there was no sign of a driver. I called and spoke to someone who didn’t understand what I was saying and just kept trying to transfer me. Each time she tried to transfer me the line cut off. This happened 8 times until eventually I got a call back from another number who said he was calling from Britannia cars and that they were unable to fulfil my booking today. I didn’t have time to go into why I was getting a call from another company telling me they couldn’t honour the booking so I demanded a refund for the outbound and return journeys. The man said I had to contact airport taxi transfers to get a refund for the return journey. I have written to airport taxi transfers suggesting they remove this company from their provider list as they’re incompetent. I was left stranded and having to find alternative, more expensive options, last minute in order to catch my flight.
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Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on TrustpilotSee more
