Britannia Airport Cars London – Good Customer ServiceYesterday, 24 November 2025, I booked two trips with Britannia Airport Cars. The first trip was from London City Airport to the Holiday Inn Dover, UK, on 15th May 2026.The second trip was from the Dover Cruise terminal to our hotel at the London Heathrow Airport.I noticed when reviewing the bookings that an error had been made by Britannia Airport Cars. The error was for “Trip 2”; the pickup location displayed on the confirmation was from an address in London. I immediately contacted Jack at Britannia Airport Cars, who corrected the error. I received an email with a link to pay for the cost of the journeys. I immediately paid the invoiced amount.A new email was sent to me to pay an additional amount for the amendment to the pickup point for trip 2 at Dover. I disagreed with the charge. The data entry at the Britannia Airport Cars office caused the error. Subsequently, the additional charge was removed.I was impressed with the Customer Service and the professionalism displayed by the organisation in resolving this matter. I have no hesitation in using its services when we travel to London on our next visit.
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Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on TrustpilotSee more