Review Time
Extremely Poor Service – No Dispatch After 40+ Working Days
I placed an order with Pell Wall and was originally told the dispatch time would be 14–20 working days. After waiting the full 20 working days, I was then informed of further delays, and the timeline effectively extended to 40 working days.
Even after this extended period, my order was still not dispatched.
I sent multiple follow-up emails requesting updates. Initially, I received vague responses, but now they have completely stopped replying altogether.
This level of delay and lack of communication is unacceptable and highly unprofessional. I have now requested a full refund.
I would strongly advise others to be cautious before ordering, as the stated dispatch times are not reliable and customer service has been extremely poor.
Extremely Poor Service – No Dispatch After 40+ Working DaysI placed an order with Pell Wall and was originally told the dispatch time would be 14–20 working days. After waiting the full 20 working days, I was then informed of further delays, and the timeline effectively extended to 40 working days.Even after this extended period, my order was still not dispatched.I sent multiple follow-up emails requesting updates. Initially, I received vague responses, but now they have completely stopped replying altogether.This level of delay and lack of communication is unacceptable and highly unprofessional. I have now requested a full refund.I would strongly advise others to be cautious before ordering, as the stated dispatch times are not reliable and customer service has been extremely poor.
This is a scam, there’s no other way to put it. They do not ship your order, they do not respond to e-mail and if you try to call them on the phone the number goes to a prerecorded message saying that you should not e-mail them.
Extremely poor experience with Pell Wall. They took payment and failed to dispatch within their stated 14–20 day timeframe, with no updates or transparency. Communication was dismissive and unhelpful. Only after sending a formal legal notice did they cancel and refund the order. This shows a serious lack of professionalism, reliability, and respect for customers. I would not trust them again.
Extremely disappointed. Order was held for over 50 days with constant excuses about 'the lab'. As soon as I set a legal deadline, they cancelled the order claiming they 'cannot deliver internationally' – something they knew from day one. Unreliable and unprofessional. Avoid if you are a business customer.
Short Version - Negative Review for Pell WallAVOID! Cancelled My Order After 1 Month - Worst ServiceOrdered December 8th, 2025. Waited over a month with no shipping updates. When I asked about my order on January 13th, 2026, they cancelled it immediately without explanation or apology.Unprofessional and disrespectful to customers. Switched to Hekserij.nl (Netherlands) instead - EU shipping, no issues.Rating: 1/5 stars
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