penzeys.com

1.7
1.7 Based on 61 reviews

...

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Disappointed with recent order handling

I've been a satisfied customer for years, but my latest order was mishandled. The package arrived opened, and one jar had spilled. I couldn't tell if others were tampered with. After contacting support and waiting for UPS to pick up the damaged order, I was disappointed that a replacement couldn't be expedited. I ultimately requested a refund, which was processed quickly, but the handling of my issue felt punitive. It’s unfortunate how my relationship with this seller has changed.

2
Date of experience: Nov 10, 2025

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