I am profoundly disappointed with this service. I ordered three toy smartphones in November for my grandchildren's Christmas gifts, totaling $189. Unfortunately, the items never arrived. I've sent multiple emails seeking updates or a refund, but all I've received are generic, unhelpful responses. There has been no resolution, no refund, and no products delivered. The financial loss is significant, but the real disappointment is letting my grandchildren down. I had to rush to find replacement gifts at the last minute before Christmas. This service has demonstrated a complete lack of accountability and customer support. They took my money without providing anything in return. I strongly advise against ordering from them—it's not worth the cost or the frustration.
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