Last November, I finalized a deal with Perfect Glazing to install 13windows and 2 doors for my home. One of the key convincing point was the sales guy, Adam, presented exactly what we needed - physically carrying a sample window to show me what had to be manufcatured.Upon signing the deal and paying 10% deposit, PG agreed to install within 2wks, but i missed the 1st sign when the next level sales person, Garry, tells me the team is now on break (understandably in December) and will resume in January.Mid December, the design for the front composite and back PVC doors had been selected, only for the sales team to come back and say they couldnt make the doors, but its outsourced and shared a different designed. Without much hesitation, i agreed to the front door slight change. 2nd red flag - Mid January.Towards end of January, i asked to see progress, no response from anyone, but rather the Sales person now directs me to call the office, which no one ever picks the phone. 3rd red flag.Installation started on 21/02 and i only realized the design of the back door also had a slight change, with no choice, given the old door was pulled down already, i asked the installers to proceed. Installation (3rd party), was well done, no fault of theirs. PG finally agrees to give a £200 discount for the back door change.The sales person, Garry - who no longer works with PG, calls me and solicits for full payment promising to send the warranty documents and final receipts the next day 26/02 upon payment on 25/02. Garry leaves the company without fulfilling any of the above. 4th red flag.The front composite door currently locks itself from inside and i need to go through the back door to open. I have made several attempts to contact PG through Andy, and its one story to the next. Someone was suppose to come up Tuesday 14/4 to check the door, to no avail - No call, no excuse, nothing at all. When i reachout to Andy, he now tells me he is just trying to help, its not his department. In March, i start chasing the sales persons, and luckily someones picks the phone, promises to send the documents the next day, to no avail. After several attempts, i managed to get Andy - Sales Manager/owner (as i was told), who tried his best, but i only got the receipt and a PG Flyer with the 4digit warranty # written on the flyer early April - Zero professionalism, no authenthic documentation - 5th Red Flag.Ultimately, i have checked on all regulatory organizations(DGCOS, GGF) and they arent registered under any, hence accountable to no one - 6th red flag.These are checks i should have done before engaging with such a scrupoulous company. Hence, advising any/everyone to stay away from them.Its a shame when you decide to trust SMEs in this country.
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We are a Glasgow based manufacturer of high quality double glazed and triple glazed PVC Windows and Doors. Our factory and showroom are both located on Dixon Blazes Ind Estate,where you are welcome to pop in and browse. We are able to manufacturer in a huge range of styles, colours and sizes. Choose from Casement Windows, Tilt & Turn Windows, Slide &; Sash Windows, Patio Doors, French Doors and Composite Doors. We are able to offer fast lead times and quick turnarounds to accommodate the tightest deadlines. We also offer numerous finance options to help spread the cost of upgrading your home. Buy Now Pay Later and Interest free over 24 months are the most popular. In addition we offer a 10 year industry standard guarantee on all work that we carry out to give you complete peace of mind.See more
