I was genuinely looking forward to trying PerfectTec's matcha after reading so many positive reviews about the taste. However, my experience has been deeply disappointing due to the poor customer service and unreasonable shipping costs.I ordered 30g of matcha for €13, only to be charged an additional €33 for shipping—simply because the delivery was to Germany. I quickly realized the mistake and contacted customer service immediately in hopes of modifying or canceling the order. Unfortunately, I was told the order had already been transferred to the delivery service and could not be stopped.While I understand logistics can sometimes move quickly, I expected more flexibility and support—especially when I reached out so promptly. The lack of assistance left me frustrated and feeling ignored. Paying more than double the product's value in shipping is simply unacceptable.No matter how good the product might taste, this experience has left a bad impression. I won’t be ordering from PerfectTec again, and I hope they reconsider both their international shipping policies and how they handle customer concerns in the future.
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PerfectTed is all about redefining energy. We create plant-based, matcha-infused drinks that give you natural, sustained energy without the crash. Made with only the finest ingredients, our drinks are a cleaner, healthier choice for those who want to stay on top of their game.
