UNBELIEVABLE. How is it that an online retail shop has ZERO CUSTOMER SERVICE on weekends and public holidays? Are they really in retail? I ordered dry food on PERROMART’s WEBSITE. When typing out the delivery address, instead of “10” I typed in “01”. Hence they couldn’t deliver the dry food last Tuesday as by the time the hotline got to me, the driver already left the area. The hotline then called back to say that they will deliver next fay, ie Wednesday. Wednesday came around > NO DELIVERY. I whatsapp’ed the business whatsapp number > NO REPLY > NO DELIVERY Thursday came around > NO DELIVERY. FRIDAY, PUBLIC HOLIDAY > We were very concerned as the dry food had run out. I whatsapp’ed again / SENT A NOTE ON WEBSITE > NO DELIVERY, NO REPLY. Apparently THEY DO NOT HAVE ANY CUSTOMER SERVICE RESPONDING ON PUBLIC HOLIDAYS AND WEEKENDS. Very bizarre!SATURDAY > NO DELIVERY / NO REPLYSUNDAY > NO DELIVERY / NO REPLYWhat kind of “business” is this??? Ghosting a customer and totally missing.Then this Monday morning, they casually respond at 10am. TAKE YOUR TIME, PERROMART. Because what matters most IS YOUR CONVENIENCE. DON’t WORRY ABOUT YOUR CUSTOMERS OK!A bunch of online messages which were so laissez faire and UNACCOUNTABLE FOR WHAT HAPPENED.MESSAGE REPLY #1 : Hi the messages are system generated and that is a bot, hence nobody will be receiving the messagesMay we check if you have received your items?> GREAT! They didn’t have to tell anyone it’s a bot! It’s so darn obvious with the ghosting! > Why are they asking me if I RECEIVED “ITEMS”? Can’t they check???MESSAGE REPLY #2 : We are sorry to hear this. Could we have the order numbe?> YOU ARE SORRY??? REALLY??? I CAN’T TELL.MESSAGE REPLY #3 : As per checking your order has been assigned to our driver and will be shipped todaySorry for the delay. We hope this clarifies and please feel free to reopen this chat if you need any other assistance!> Oh wow! TUNE IN TO SEE IF THE GHOSTING CONTINUES! Who knows if the delivery will actually happen, and if “customer service”(????) will actually respond! > CUSTOMER DISSERVICE!I WILL NEVER BUY FROM PERROMART AGAIN FOR THE MOST UNRELIABLE (DIS)SERVICE!!!!
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