First time purchase from this company and I won’t make the mistake again.I ordered midday on Monday as I needed a glazing sheet for Wednesday as a window was being removed for repair. No problem ordering on the website and I paid extra for express delivery. I got an email invoice and that was it.I phoned up on Wednesday morning to get a delivery time and was told it was still in the warehouse and wasn’t being delivered until Thursday 23rd via overnight courier. I explained this was too late, it was to cover a removed window and cancel the job as I would have to buy something else to make it watertight. They wouldn’t listen to that and said it would be delivered Thursday. Customer service is not a strong point.I had to buy materials to make it watertight, so the job costs have increased.Thursday 23rd came and went with no delivery. I sent an email and they didn’t reply. I had to buy more materials to cover the window and make it more permanent.Friday 24th I emailed again, telling them to cancel as they hadn’t kept to their part of the contract. Again no reply. At half three on Friday they attempted delivery, no point at all as the window opening was temporarily covered and had been since Wednesday. The company website says buying is easy, accessible and hassle free. That is not my experience at all. Also express delivery is not an accurate description.
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Perspex online distributor and fabricators of official Perspex Acrylic sheet. UK wide next day delivery available.
Price match guarantee, we will match or beat any price for perspex acrylic.
