Peru Hop was a great option for our trip to Huacachina and made the entire experience relatively stress-free. The organization and communication were excellent, and we always felt like we knew what was coming next.
That said, I can’t say enough about how outstanding our tour guide, Yeli, was. She arrived early for our 5 a.m. pickup and greeted us with a smile. My wife and I were still getting ourselves together when she arrived, but she waited patiently and politely without making us feel rushed in the slightest. It set the tone for the day.
Throughout the tour she kept everyone well informed, both through announcements and clear step-by-step messages on WhatsApp, so there was never a moment where we wondered what the next step was.
What stood out most, however, was her professionalism in a difficult moment. At one point she had to address another guest whose disruptive behavior on the bus was affecting the experience of others nearby. It was clearly an uncomfortable situation, yet she handled it with remarkable poise. Even when the guest responded with inaccurate accusations, she remained calm, respectful, and composed. She simply explained how the behavior was impacting others and managed to de-escalate the situation without raising her voice or losing her professionalism. That kind of composure is rare.
Yeli worked an incredibly long day—from a 5 a.m. pickup until nearly midnight—yet her energy, patience, and positivity never faded. The consistency of her attitude from beginning to end speaks to something deeper than training. It’s clear she takes genuine pride in her work and cares about the experience of the people she’s guiding.
Employees like Yeli are the kind that elevate a company’s reputation in ways that are hard to quantify. Peru Hop already runs a well-organized service, but guides like her are what make the experience memorable.
My hat is off to Yeli. She played a big part in making our trip as enjoyable as it was.
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