The train from ollantaytambo to Cusco was a hot disaster, there was no direction and it was chaos. We were disappointed for sure but that was not the end of the disappointment. We were at the Peru rail station an hour and a half before our train, sitting at the cafe out of the pouring rain and were buying their over priced beer. They called the same Inca rail trail for 40 minutes straight, same exact announcement over and over, the signs said vistadome train boarding (we were expedition). Then the second I heard a Peru rail train get called we went to the gate. And we were listening intently. They said the train was already shut and we need to go back to the ticket office as we won’t be able to get on this train. The ticket office said they can’t do refunds and there was only one seat left on the 9pm train… there’s two of us as she could obviously see…. So we had to buy a second seat worth $80 each. Inca rail thankfully had seats and were very helpful. I’m actually appalled by their organization, like disgusted that this happened and they didn’t help, and if Inca rail didn’t come through we would’ve missed a 3 day tour starting tomorrow worth $1500. Avoid this rail way at all costs.
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PeruRail is a railway operator providing tourist, freight, and charter services in southern Peru.
