perurail.com

1.5
1.5 Based on 41 reviews

PeruRail is a railway operator providing tourist, freight, and charter services in southern Peru....

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Nicodemus Brown
Disappointing experience with unfair treatment

I traveled with my partner and they only asked for my passport, not his (he is white, I'm not). When we reached our seats, they stopped me while allowing him to sit. The staff informed me that I needed to switch seats due to rearrangement, but they only communicated this to me, not him! I was upset and questioned if I was supposed to be separated from my boyfriend or why they only approached me and other Spanish speakers. The staff then told me I needed to inform him to move as well, but they didn't provide an explanation. I insisted they clarify to him why the seats he paid for were unavailable for us, and eventually, they said I could sit there. Their demeanor was unprofessional, and the entertainment was underwhelming, merely consisting of a few dressed-up individuals and a fashion show featuring scarves. It felt like a significant waste of money on this trip.

2
Date of experience: Dec 07, 2025

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Business Details

  • PeruRail is a railway operator providing tourist, freight, and charter services in southern Peru.

  • language https://perurail.com

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