Terrible experience. We hired them for two adjacent properties and paid for two visits per property. They incorrectly recorded my name, address, email address incorrectly. Installed totally inappropriate rat stations on the first visit. Didn’t turn up for the second visit and never came again. When I got someone else who blitzed the issue (Talons and Terriers - would highly recommend) they said they could see their catalogue of errors and would give me a refund. In June (3 months later and no refund having been forthcoming) they sent me a text suggesting a systems glitch had been the reason for not booking a second appointment and asking me to call. The first person I spoke to was rude and aggressive as soon as he found out they wouldn’t be getting more business. When I asked to record the call he hung up. I rang back and spoke to a nice lady but during the call she was told to transfer me to a man who was so vile he left me shaking. He said good luck proving anything because we don’t keep recordings this long so we can do what we want. You won’t be getting a refund. No reason offered and beyond aggressive. I was trying to get my husband off his call to speak to him but he wouldn’t wait and when I asked if that was because he wouldn’t speak to a man like that he slammed the phone down. This company seriously needs to look at its customer service offering. They are incompetent on every front.
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Pest UK provides safe, legal, and effective pest control for homes and businesses, 7 days a week. As a full BPCA member, our fully insured, professionally trained technicians follow strict Codes of Best Practice, ensuring reliable and trusted service every time.
Since 1985, we’ve been delivering guaranteed results with fast, 24-hour response times. Using biodegradable insecticides and poisons, our experienced pest technicians provide safe and effective pest removal while offering advice to prevent future infestations.
We specialise in controlling and removing a wide range of pests, including rats, mice, squirrels, foxes, moles, rabbits, ants, bed bugs, fleas, cockroaches, wasps, bees, hornets, pigeons, birds, silverfish, clothes moths, flies, mites, beetles, and more. Our team also provides property proofing, solar panel bird protection, and drain and sewer treatments, including camera surveys to identify rat activity.
Pest UK proudly serves Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, London (Central, North, South, East, West), Dorset, East Sussex, Essex, Hampshire, Hertfordshire, Kent, Leicestershire, Northamptonshire, Oxfordshire, Shropshire, Staffordshire, Surrey, Warwickshire, West Midlands, West Sussex, Wiltshire, and Worcestershire.
For fast, professional, and reliable local pest control, Pest UK delivers expert solutions, safe treatments, and peace of mind for your home or business.See more
