I purchased Christmas flowers and chocolates to be delivered to an address in New Zealand through the Australian Petals network. They offer 3 options for the flowers, i.e. Classic, Deluxe and Premium, and 2 options for the chocolates, i.e. 220g and Premium (no weight).The flowers were delivered the next working day, but no chocolates. I asked my friend to send a photo of the flowers and delivery card. There was no card or anything to identify which local shop had delivered them. Although the flowers and vase were consistent with those in the website image, the presentation was very poor and clearly not of a professional quality. My friend couldn't get through to the NZ branch and had to contact the network's Australian contact number. I got a refund for the undelivered chocolates but that was the only recompense.On returning to the website I noticed that the images (flowers & chocolates) that were used were exactly the same for each price option. I could not find any visual or written clarification about what extra value you would get for the additional charges for Deluxe/Premium flowers and Premium chocolates. I didn't pick up on this when I made the purchaseTheir Quality Assurance statement indicates that a Photo of the flowers would help with their refund decision making process, however there is not an option provided to do this on the website and emails are 'Do not reply' and do not have a customer services email. The only way to contact them is by telephone.
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