I ordered an arrangement from Petals.com - the package did not arrive. They did not contact me to tell me that there is an issue. When I contacted them they said they will file a claim with UPS. I asked them to ship a replacement. They would not do that. I wanted another 4 days and contacted them. They did not contact me once. Again they told me to wait until UPS finds the package. I explained that was their responsibility and they need to ship a new arrangement. They refused to do so.
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