I ordered a deluxe bright bouquet for a relative a couple of weeks ago and the flowers were absolutely stunning. I therefore ordered the same bouquet for my stepmum's birthday to be delivered today. Firstly, I should have received a 20% discount, but when the payment went through they have changed this to the full amount. I contacted Petals and they apologised and said they would refund the difference which should have been $19.39 but I only received $14.99. I was shocked when my stepmum sent me a photo of her delivery. There were minimal flowers, mostly yellow, with a little touch of mauve (which is not a bright colour). The wrapping paper was also mauve which didn't make the flowers stand out or look pretty. I again contacted petals with a photo and I also sent them a photo of the previous bunch I had sent two weeks previously. They admitted that the florist needed more training and I was not provided with the correct amount but that there was no issue with the colours. I disagree as there should have been more selection of colours. I was told they would refund the difference in size of the bouquet, but yet again, this has been less than what should have been refunded. I should have read the reviews before ordering but the first bunch of flowers were stunning, so I was happy to re-order. I would have rather sent nothing to my family as a gift than go through all this hassle. Everyone should be aware of this fraudulent company. You would get a better bouquet from a supermarket.
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