I ordered a $117 premium flower arrangement to celebrate my sister giving birth — a moment made even more emotional as both she and my niece were in ICU. I wanted something beautiful and meaningful. What arrived was sparse, uneven, and could easily be mistaken for a $30 box of six flowers from a supermarket — certainly not a premium display.The arrangement lacked joy, balance, and care. I provided clear photos showing how tiny and underwhelming it was, especially considering I’d selected the largest and most expensive option. Their response? Dismissive and technical — dissecting flower “recipes” and claiming they couldn’t see the back of the box in the photo, even though the scale and quality were obvious.They refunded only the $30 premium upgrade, ignoring the bigger issue: the entire arrangement fell short, both visually and emotionally.This wasn’t just a transaction — it was a gesture of love at a fragile time. What I received, and how it was handled, was a huge letdown.I don’t leave reviews lightly, but if you’re looking for genuine care, quality, or accountability — I’d look elsewhere.
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