The company charges low rates for conversations with vets. I wrote that my male cat was having difficulties with my landlord's female cat. The first vet asked a question in the chat, then disappeared from the chat. I pleaded twice for him to return (he had not ended the chat) but he did not respond. I waited 20 minutes. I had just lost $20. By accident, I tried to get his attention through another page on the company's webpage, and accidentally charged another $20 to my account. A second vet responded and apparently did not even read my inquiry. She referred to my male cat as a female and asked me if there were any other animals in the house (when my inquiry was about the male and female not getting along). She asked a couple of questions and then disappeared for nearly a half hour. I wrote twice asking if she was still there but she did not answer. I finally said I was ending the chat. I then called my credit card company and placed the $40 in dispute. I took screenshots and printed out the chats showing that both vets did not respond to my questions and left me alone in the chat until finally I ended the call.
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