I had a terrible experience with the service. I placed my first order on 12 November, allowing ample time since I would be out of the country for three weeks and needed my dog's prescription medication delivered smoothly. Unfortunately, that proved impossible. Due to a problem with my vet’s prescription (their fault!), the first order had to be canceled. I then reordered on 26 November, only to be informed a week later that there was a quantity issue. I canceled again and placed a third order on 2 December. As of 7 December, I have received no confirmation that this order has even been processed, let alone dispatched. The “Priority 1–2 day delivery” is a joke; an item from my 12 November order didn’t arrive until 6 December. Communication has been slow, unclear, and misleading, with generic email templates being used instead of genuine customer service, adding to my frustration. Caring for a dog who has regular seizures is already stressful, and dealing with this incompetent and uncaring service has only made it worse. I now have just four days of medication left, and this situation has caused me significant stress. I will never use this service again. STEER CLEAR IF YOU NEED CONTROLLED MEDICATION!
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