This marks my third experience with this site, and it has proven to be the worst. I ordered medication for my dog on December 5, ensuring that all prescriptions were uploaded alongside my registered pet in their system. (Note: you cannot upload a prescription without linking it to a registered pet.) I received an automated email confirming that my order was placed, but there was no further communication or action for the next three days. Their phone line was closed, and there was no chat service available. The claims made in their advertisements are misleading. On Tuesday, they informed me that one of the prescriptions was unclear. I resent all documents in PDF format ten times! Today (December 12), I received an email stating there was no prescription. Can you believe this? After two hours of calling, I was told that the prescriptions were not linked to any pet, leading them to ignore the case entirely! Again, can you believe this? I have only registered one pet, and all prescriptions were printed under their name with the doctor’s signature. Their system does not allow the upload of prescriptions without linking a pet first. Yet, they claimed my file was not linked, which resulted in a week of inaction! This excuse is completely untrue, a blatant lie! While your pet is in need, they choose to ignore and abandon your case with no communication or notice. After expending significant effort to reach out, they will provide numerous excuses, lying repeatedly. All these unnecessary interactions are time-consuming and exhausting. Therefore, I strongly advise against using this site. It’s better to obtain your medication from your local hospital or veterinarian.
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