peterposh.co.uk

DO NOT USE UNDER ANY CIRCUMSTANCES

DO NOT USE UNDER ANY CIRCUMSTANCES! TOO MUCH RISK!I first visited Peter Posh (Cheltenham) in January 2025. There, I quickly selected a suit and was assured that I would be able to pick up my suit the Tuesday before the wedding (the wedding itself being the 6th September and so should have been the 2nd September). This was the only time things went smoothly.The issues from here were rather upsetting for myself and the bride. We made multiple phone calls asking when the suits would arrive and as both Cheltenham and Stourbridge branches promised Tuesday, we had made plans to deliver the suits to my groomsmen on Tuesday evening. Unfortunately, I work in the in a professional role and so I could not get any annual leave on the 3rd and 4th September which meant I was going to struggle to get the suits to the groomsmen to check if there were any issues.The suits did not arrive Tuesday, and were not due to arrive until after 2PM Wednesday which is when I started work. This would have meant that I would not have been able to deliver the suits to the groomsmen until the 5th September which is when I was setting up the venue. Now, this is an issue as both branches promised a date which influenced my planning and then this promise was not met.When we drove to Stourbridge, we noticed that we had the wrong ties.We were told that the suits will be checked in the warehouse and at the store and so no mistakes would be made and we wouldn’t have to worry about sizing issues before the wedding. However, whilst in Stourbridge on the 3rd September, we noticed Mr. L’s had a size 36 around his waistcoat and jacket. He is a size 44 and 46 for both. The Stourbridge staff member assured us he had gone through the sizes and they were correct. I managed to arrive Thursday to Mr. M’s address Thursday midday. J said ‘I can’t even breathe in this’ and had on a size 40 around the waistcoat and jacket. He then had to request work off (works from home) and go in and it transpired he’s a size 44.From there on Thursday evening I dropped Mr. W’s suit off and it appeared to fit. However the groomsmen noticed issues on the Friday however due to work/me setting up the venue/a lack of time they either couldn’t get these rectified or didn’t even see the issues until Saturday morning.- Mr. H’s suit had a button hanging off.- ⁠Mr. L’s trousers were actually 46. Peter Posh has clearly mixed up sizes between bottom and top half. L had to spend the entire wedding holding his trousers up.- ⁠Mr. M as already described, had the wrong size entirely.- ⁠Mr. W’s suit was unacceptable in every regard. He had chewed tobacco pouches on the inside of his pockets and he had visible stains all down the back of his waistcoat.We returned to Peter Posh Cheltenham and evidenced the issues to which staff agreed with. We were offered a refund for the above suits and ties and £731 was agreed. We have since been informed Head Office has not authorised this.We since have spoken to head office. Now, here’s the insult to injury. George from the Complaint’s Team stated it was our fault. He stated we should have asked our groomsmen to pick them up from Cheltenham on Tuesday (irrelevant as they didn’t arrive on Tuesday), and stated if we’d have asked, Peter Posh would have stayed open past opening hours Friday so we could change suits (we pointed out no normal person would request a whole store stay open past opening hours for them). He then stated he would refuse to take it higher as the Director had already reviewed the issue. We stated we knew this to be not true as Julie the day before when I rang Head Office stated we would not hear back this week as the Director was suffering a bereavement and so it wouldn’t be dealt with until then. George then began to laugh at us and when asked why this was funny said ‘you’ve called me a liar’ and continued to laugh at us. I personally don’t find it very funny that the wedding build up was ruined but George seemed to think otherwise.

Date of experience: Sep 10, 2025