peterposh.co.uk

Cheltenham store - stressful wedding experience, with poor service.

My fiancé and I went to the Cheltenham store on Sat 18 Jan 2025 and ordered 5 black bow ties, 1 white shirt, 1 black trousers, 2 black braces and 1 black cummerbund. We paid in full up front, and were told deliveries are approx. 7 days.We waited for a phone call or email, and hadn’t heard anything for 5 weeks, so I rang on Thurs 27 Feb 2025. They said everything was there except the trousers, and they’d call when they were in, so we could collect everything in one go.We still had no phone call, so on Saturday 5 April (6 weeks later), my fiancé went into store. He was told everything was there in the stock room (despite no phone call or update), so brought the order back home.When we checked, the 2 braces and 1 cummerbund were missing. My fiancé rang the store, who said we had been charged for them and they hadn’t realised they weren’t with the order (this seemed strange to us, to not check against the paperwork before handing the order over). My fiancé was told they would order these asap and send them to us.This was confusing as we were told everything was there but the trousers, then the trousers were there, and apparently some of the other parts of the order were now no longer there..We had no phone call again, so on Saturday 19 April, I went into the shop and they said the outstanding accessories weren’t there still and the latest on the paperwork was a post it note saying ‘order on Monday.’I spoke to two members of staff who couldn’t give any update or reason why it has taken 3+ months for our order. For standard black stock, which we were originally told approx. 7 days (and this was confirmed again on Saturday that they have a 7 day delivery timeframe), has now been 13 weeks.We are so disappointed and this has made the process of buying the grooms suit and groomsmen accessories very stressful, leaving us to constantly chase and wait, with no explanations.We could have walked into Moss Bros, Slaters etc and bought some of these items on the day or with a much quicker turn around, and in hindsight we should of cancelled the order earlier and gone elsewhere.Needless to say, we will be buying the grooms jacket and shoes from elsewhere, and not recommending the store to anyone who is looking for a suit, particularly with a date specific event

Date of experience: Apr 19, 2025