I went for the Petkit automatic litter tray thinking it would be a long-term solution, but it hasn’t lived up to expectations.Shortly after the warranty ended, the unit started showing a “clock chip error.” Once this appeared, the app stopped functioning and the box would only run manually — which makes the “automatic” feature pointless.When I contacted their support, it took days before I even got a reply. At first I was told I’d need to buy a new part and carry out the repair myself. Only after objecting did they agree to supply the part free of charge, but I still had to cover shipping. That didn’t feel fair considering how recently the warranty had lapsed.The replacement turned out to be the main control chip, and the instructions provided were poor. The video was old, low-quality, and didn’t really help. The original chip was fixed in with extremely tough adhesive and the connectors were stuck fast — even their own technician in the video had to wrestle with it using pliers. Expecting customers to do that kind of repair on an expensive device is not reasonable.Given the cost, I would have expected durability, proper customer care, and straightforward servicing. Instead, I came away feeling that the product isn’t built to last and the company’s approach to support only makes things harder.I can’t recommend this unit — the design, reliability, and after-sales service fall far short of the standard you’d expect at this price point.
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Petkit delivers products and services that cover “eat, drink, sleep, clean, and outdoor”, providing all-in-one solutions to encourage an intelligent life with your fur pal. Pet owners can enjoy their smart pet-raising experience from any terminal, anytime, anywhere.
