I have four products for my two pets. I encountered a problem with one feeder, and they initially offered to replace the base. However, they later claimed that I had already received a refund through another platform, which was not true. I provided screenshots of my conversations and forwarded emails confirming the error, yet they insisted they couldn't assist me or provide a replacement due to this issue. They didn't even want to reach out to the other platform themselves, despite me giving them the necessary contact information. I warned them I would leave a negative review, and here it is. There are many other brands that offer good alternatives.
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Petkit delivers products and services that cover “eat, drink, sleep, clean, and outdoor”, providing all-in-one solutions to encourage an intelligent life with your fur pal. Pet owners can enjoy their smart pet-raising experience from any terminal, anytime, anywhere.
