Definitely not buying from here again. I bought the anti bark collar - it was on special which is why it was a good deal. I paid $38 for the collar and $8 shipping (this is important I’ll be coming back to that). It took about 2 weeks to get to me which was expected considering it came from china. When I received it the packaging of the actual collar was completely beaten up. This didn’t affect the collar. Once I tried the collar on my dog it had zero effect on his barking even on the highest setting. The noise was quiet and you couldn’t turn it up and the vibration was minimal. I contacted petnoo and explained how I was happy and wanted to return or refund. I got sent back 3 days later (they claim within 24hr service) that they wanted photos and videos of the item not working. I specifically said it did work just wasn’t effective. I’ve now replied with a very wordy email, and explained how I can’t send a video as my dog is at the vets however I’m not even sure if I want to return as I have to pay the postage for the return which will be $25-$35 so I would only be getting maybe $5 back from the original order as they don’t send back shipping costs either. I then did a bit of research and found the collar from a Chinese wholesaler alibaba.com, the collar is a whopping $7.00 each .. they’re trying to sell full price for $65.00 without shipping cost. That’s ridiculous especially since it’s ineffective. I doubt I’ll get my refund or my return postage paid for, but here we are. I’ve now had to spend an additional $100 on a better branded collar actually from Australia, which petnoo not gonna lie looks like the products come from Australia the way the website is designed and set out, yes when I look into deeper on their website right at the bottom of contact us has the Chinese address but that’s irrelevant now anyway. My take away is don’t buy from them they’re pricing is way over, they don’t have very good customer service, and their website doesn’t even allow reviews.
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