This company is completely unprofessional and has caused me significant frustration. I will be lodging a complaint with the insurance commissioner in my state. Their website is not functioning properly for submitting claims, as I keep encountering error messages when attempting to update a claim. The process for updating a claim is confusing, and I suspect it may be fraudulent due to their failure to process my claim initially. Customer support is unavailable due to high volume—it's no surprise! I recommend looking elsewhere for a more reliable service.
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At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.
