AVOID! AVOID! AVOID! The service standards are shockingly horrible, especially for a company that disburses essential medications. I placed an order for prescribed medications and paid to have the quickest shipping option (some of my dog’s medications had been accidentally destroyed so I needed the order asap). 7 days after placing the order, I followed up as I had not received any updates and the items had not shipped. There was no response to my email. 9 days after placing the order, it finally shipped. It took Pets Drug Mart 211 hours to process a RUSH request for regularly prescribed medications. As today is a Friday, I won’t receive my order until Monday (best case scenario). That will be at least 12 days after I placed my RUSH request and paid for the fastest shipping for my dog’s prescriptions. The potential “savings” with the company are not worth the ordeal of their horrific service and delivery times. AVOID them. You and your pets deserve much better.
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