Prices are good, but that comes at the cost of a slew of problems, namely: 1. Not once has my vet faxed a prescription to Pets Drug Mart that they have not lost (or claimed not received). This has happened every single time, leaving me to chase both sides for resolution over the course of days, sometimes weeks. It’s an absolute nightmare. 2. Terrible customer service. Expect to wait days before getting a response to an inquiry. And the responses are rarely helpful. 3. In my situation, these persistent, ongoing delays coupled with the horrible customer service has inevitably resulted in delays getting my dogs prescription. This, in turn, has cost me hundreds of additional dollars in unnecessary and avoidable vet bills due to the ear and skin infections my dog gets without the meds, or a reduced amount of his medication to account for delays. So consider this when thinking about the cost savings of the prescription. The prices are better, but at what cost? In my situation, it’s ended up costing way more.
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